All Valley Pool And Spa

 

Hotel description

The Urban Valley Resort & Spa hotel is a 4-star hotel (tour operator category) located in Kappara, Malta. Urban Valley Resort & Spa has been rated 5.3 out of 6.0 based on 28 hotel reviews and has a recommendation rating of 93%. Discover Urban Valley Resort & Spa hotel on TUI.com.

Your support : Digital and telephone 24/7 TUI service.

  • Our German-speaking TUI customer service team is available 24/7 digitally via the chat function of the MEINE TUI app, by phone and by SMS.

Location

Location

Kappara

Location & Surroundings

This resort is located about 8 km from the beach, in a central location in Kappara.

Distances

  • Airport about 9 km
  • Beach about 8 km

What your accommodation offers

The resort with elevators has 79 rooms. Multilingual staff are on hand to offer advice and assistance at the reception in the reception area. Services such as luggage storage, a safe and a cash machine contribute to a comfortable stay. Wireless internet access is available at no extra charge at the accommodation. Assistance with booking excursions is offered at the tour desk. The resort has wheelchair accessible facilities. Goods for daily needs can be purchased at the supermarket. A beautiful garden and a playground are part of the resort’s grounds. Other facilities at the accommodation include a TV room and a playroom. Those arriving by car can leave them in the resort’s parking lot free of charge. Among the other services offered are a babysitting service, childcare, a laundry service and a private shuttle bus. Active travelers who wish to explore the surrounding area by bike will appreciate the bicycle rental service. Lectures, presentations or meetings can be held in one of the 6 conference rooms. The facility accepts Visa as a form of payment.

  • Visitor’s tax/eco-tax/tourist tax payable on site
  • Reception
  • Lift
  • Sun terrace
  • Pool: indoor, sunbeds: no charge
  • Children’s pool
  • Pool: indoor, in the wellness area
  • Whirlpool: in the wellness area
  • Bath towels: without charge
  • Mini market
  • Internet: WLAN/WiFi, in public area: without charge
  • Payment methods: TUI Card / VISA
  • Parking facilities: Parking (subject to availability), unguarded: no charge
  • Meeting facilities: Conference rooms: 6
  • Rooms: 79
  • National category: 4 stars

Food & Beverage

There are various gastronomic establishments to choose from, including a restaurant, a café and a bar. The resort offers half board and full board as bookable meals. Breakfast, lunch and dinner are offered. Your accommodation offers the following catering options:

  • Breakfast
  • Half board

Description of catering services:

  • Breakfast: Buffet
  • Dinner: Buffet
  • Specialty restaurant
  • Restaurant
  • Bar

Sports & Fitness

In the outdoor area 2 pools and a children’s pool provide swimming pleasure. Comfortable sun loungers and shady umbrellas are available on the sun terrace. Guests can relax in the wellness area with pool, whirlpool, sauna and steam bath.

Wellness

  • Wellness area/spa
  • Pool: indoor, in the wellness area
  • Whirlpool: in the wellness area
  • Saunas: 1

Without charge

  • Finnish sauna

For children : For families

  • Children’s pool

BABYS

  • Babysitting service : for a fee

CHILDREN

  • Children’s playroom

COVID-19 measures : Information and services on hygiene measures in the accommodation.

Please note that at the time of reopening – also due to requirements of the respective authorities – there may be service restrictions in hotel facilities, activities, services and catering. Together with our hotel partners, we will do everything possible to ensure that your stay is as pleasant as possible.

Status of information

Status of information: 11/17/2022 These ratings have been machine translated from English. Show machine translations? ptkannike wrote a review in Aug, 2017. Atlanta1 review Very nice hotel with great staff. Clean comfortable and spacious rooms. Breakfast was good. Fun pool and terrace. Good stores and restaurants very close by. We have our 12 – day and will definitely come again. Date of stay: July 2017Type of travel: with family Room tip: Some fourth floor rooms have ceiling fans and are less noisy. All rooms are spacious, can’t… Location Service Sleep quality This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor reviews. Joanie G wrote a review in Aug, 2017. 2 reviews Great hotel The staff are wonderful. . . wonderful breakfast super clean and spacious rooms. . . . . . a fitness room. . . and spacious pool. . . in a great location. easy to reach. . . . I will stay here again. . . . . They were very, very accommodating ! ! ! Great location. . . . I can’t wait to stay here again ! ! ! Date of stay: August 2017Type of travel: with family. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor reviews. Cecelia G wrote a review in July 2017. Camarillo, California2 reviews My two kids and I stayed for several nights because of my son’s baseball tournament. The rooms were fine and the kids had a lot of fun in the pool. However, the free breakfast was not acceptable. The tables were dirty, and when I asked the young lady if anyone could clean it, she replied that she was the only one working. She had made omelettes for the guests. I need not say there was no juice or milk for my children to eat, and the yogurt and fruit were gone. I believe that if a hotel is booked with families, they might try to plan ahead with staffing. Date of stay: July 2017Type of travel: with family. This review is the subjective opinion of a Tripadvisor member and not Tripadvisor LLC. Tripadvisor Reviews. Eurasian21 wrote a review in June 2017. Oakland, Ca2 reviews2 “Helpful” ratings. My mom, sister and I shared a standard king room in June 2017 down 41 percent and were very pleased. My biggest thing when a hotel stay is room cleanliness and I give room an A+ (first time) . I have stayed in many hotels and have never been so clean unless the hotel was brand new. The maintenance and cleanliness here exemplary. Next is the friendliness of the staff and again I give an A. Virtually all the staff we met were friendly, professional and helpful (with one exception who was professional and helpful but clearly a little stressed) . The bed and a pull-out – bed were comfortable. The toiletries (soap, shampoo, etc) are good. A good blow – dryer was provided. There was plenty of bathroom storage space for 3 women! : ) The towels were very clean and did not smell like bleach. The mini fridge (with separate freezer space) , coffee maker and microwave all worked well. The television worked without a problem. The only thing we did not have was a safe. Breakfast (included in the price, with our stay) was very good – omelet sharpen the hotel than above average many others. Here is where improvements are possible – the place to get food it is too crowded. You can not get everything else without bumping from where the coffee is the waffles. That place is just too crowded, but you also have a great selection there including waffles and pancakes. We didn’t get the chance to use the pool here or the fitness area they looked well maintained though. We will look forward to our next stay there. And we will definitely be back. Date of stay: June 2017Type of travel: with the family Value for money Cleanliness Service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor reviews. This response represents the subjective opinion of the management representative, but not that of Tripadvisor LLC. John G wrote a review in May 2017. Maple Valley, Washington50 reviews15 “Helpful” ratings. We stayed here when visiting family in the area. The hotel is nice and clean and offers a breakfast with taco is on Tuesday and Thursday’s. Having a bar in the lobby is a fine thing that were not mentioned on the website. The pool area was small but the kids loved it and it was just right for them. The room was clean and comfortable but the beds were hard a pillow or memory foam top would have been nice but I am finding that is standard in hotel mattresses. TV seemed a bit small for room but not too big of a deal. The leather chairs were a nice touch. Service was very friendly and very helpful. Only knock was when we were looking for traffic out of town to the airport and they really had no idea. Also the bar was closed on Sunday which was a bummer but not a deal breaker. Date of stay: May 2017Type of travel: with family Room Service Sleep quality. This review is the subjective opinion of a Tripadvisor member and not Tripadvisor LLC. Tripadvisor reviews. This response represents the subjective opinion of the management representative, but not that of Tripadvisor LLC.

Location

This resort is located about 8 km from the beach, in a central location in Kappara.

Facilities

The resort, with elevators, has 79 rooms. Multilingual staff are on hand to offer advice and assistance at the reception desk in the reception area. Services such as luggage storage, a safe and an ATM contribute to a comfortable stay. Wireless internet access is available at no extra charge at the accommodation. Assistance with booking excursions is offered at the tour desk. The resort has wheelchair accessible facilities. Goods for daily needs can be purchased at the supermarket. A beautiful garden and a playground are part of the resort’s grounds. Other facilities at the accommodation include a TV room and a playroom. Those arriving by car can leave them in the resort’s parking lot free of charge. Among the other services offered are a babysitting service, childcare, a laundry service and a private shuttle bus. Active travelers who wish to explore the surrounding area by bike will appreciate the bicycle rental service. Lectures, presentations or meetings can be held in one of the 6 conference rooms.

Rooms

The rooms are equipped with a living area, a kitchen and a bathroom, and air conditioning and heating also ensure a good indoor climate. A balcony is standard in most rooms. Separate bedrooms are available. A desk and a safe, as well as a minibar (these for a fee) are also provided. A fridge and a tea/coffee maker can be found in the kitchenette. The best vacation comforts include a telephone, a TV and WiFi (for a fee). In the bathroom, equipped with a shower and a bathtub, guests will find a hairdryer and bathrobes. A carefree stay for guests with disabilities is guaranteed by wheelchair accessible rooms with a barrier-free bathroom. Family rooms are available for parents with children.

Sports/Entertainment

The pool area, with 2 outdoor pools and an indoor pool, is great for active recreation and regular aqua workouts. Younger water rats can let off steam in the children’s pool area. Refreshing drinks at the pool/snack bar and blissful relaxation in the whirlpool will put all water rats in the best mood. There is also a terrace with sun loungers and parasols. If you’re in the mood for exercise, cycling/mountain biking, tennis and archery are offered. The fitness rooms are perfect for a comprehensive and varied work-out. Various wellness options are offered at the accommodation, including a spa, sauna, steam bath and massage treatments. Children are lovingly cared for in the miniclub (for a fee).

Catering

There are various dining options to choose from, including a restaurant, a café and a bar. The resort offers half board and full board as bookable catering services. Breakfast, lunch and dinner are offered.

Credit cards

The resort accepts Visa as a form of payment. When booking, please note that only the hotel description of the offer is valid. This can be found in the “Your Offer” section of the offer details. Maren Hn wrote a review in July 2022. Sarstedt, Germany21 reviews14 “Helpful” ratings. I ultimately decided to give only three stars out of five because we were ultimately dissatisfied with the concept. We had expected under the name “Resort&Spa” to be able to relax sporadically at the pool in the morning/lunchtime, but this was hardly possible. Non-hotel guests could purchase “day passes” for the pool area every day. This offer was used almost only by families with children, so that from 11 o’clock you had the feeling that you are in the outdoor pool. Despite separate children’s pool, there was playing, splashing and screaming at both pools. Relaxation was absolutely not possible. Various rules such as playing with balls, romping or jumping from the edge of the pool is prohibited were neither observed nor controlled. Only on one day, the manager probably pointed out several times to the children that the rules should be followed. We left the pool area mostly already at noon annoyed to go to the sea or to make other undertakings. Very unfortunate as it was also over 35 degrees at least every day during our stay. Further, a towel holder on the balcony was defective, only after multiple requests and addressing the holder was repaired after more than five days. Basically, the facility is very well maintained and appears modern, the employees are very friendly and attentive. For this I would gladly give five stars, but the circumstance with the pool is just too rapid. The hotel urgently needs to revise the concept or. decide which direction to take. Nevertheless, we thank all the friendly people who work at Urban Valley Resort. Date of stay: July 2022Type of travel: as a couple Room tip: Parking is available at the hotel, however, all the interesting spots can be reached by… This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor reviews. Tobi_Gantert wrote a review in Apr 2022. Wutöschingen, Germany93 reviews21 “Helpful” ratings. Room We had a nice room with extra bedroom, living room and bathroom. The room was well equipped and clean. Breakfast The breakfast was varied and actually very ok. Unfortunately, all hot dishes (scrambled eggs, beans, bacon,…) were cold every day. This unfortunately clouds the impression. Dinner On the first evening we arrived later. Therefore, we had chosen to eat from the buffet in the restaurant. With 28 euros per person it was not quite cheap. However, the food was basically inedible: swordfish and beef were dry and tough, the noodles cold, the side dishes looked stale. The meal was a washout, so we were happy to forgo it in the days that followed. Staff The staff was very friendly throughout. Location The location is okay. Valletta, Sliema etc are easily accessible. Even on foot it is doable. Thanks to eCabs it was only a stone’s throw. We did not use the pool, spa, etc. Date of stay: April 2022Type of travel: with friends This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor reviews. Response from Frans Camilleri , Guest Services / Front Office at Urban Valley Resort & Spa Answered: 23 Sep 2022 Dear Tobi_Gantert, Thank you for your review. We have noted your feedback and will definitely look into with the respective departments to identify ways of improvement. We look forward to welcoming you again in the near future. Yours Hospitably, Sarah Marie Grech Jnr Executive Manager – Sales & Operations This response represents the subjective opinion of the management representative and not that of Tripadvisor LLC. Koelle1978 wrote a review in July 2021. Neumarkt in der Oberpfalz, Germany139 reviews63 “Helpful” ratings. Nicely located hotel with a friendly welcome. Rooms are large, functional and sparsely furnished. The bathroom is also good sized. Rooms are clean and cleaned reasonably. Wi-Fi is available throughout the facility. The breakfast buffet is a bit uninspired, but still acceptable. The resort has 2 outdoor pools, designated as swimmers and non-swimmers with a water depth of 1.30 m at both pools. Pool use can be booked by out-of-towners as well, which seems to happen plenty. In addition, there is an indoor pool, sauna and spa area. The size of the indoor pool is about 6 to 8 bathtubs. Dinner is very good, you can eat relaxed. All in all a solid hotel, nothing special, but price-performance ratio is coherent. Date of stay: July 2021 This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor reviews. Response from Sarah Marie Grech , Sales at Urban Valley Resort & Spa Answered: July 31, 2021 Dear Koelle1978, Thank you for a great review. We are glad you had a fantastic stay with us and look forward to welcoming you again in the near future. Yours Hospitably, Sarah Marie Grech Sales & Events Manager This response represents the subjective opinion of the management representative, but not that of Tripadvisor LLC. C E wrote a review in June 2021. 1 post We were very disappointed with this hotel! Malta is a beautiful island and we also had nice excursions, but the hotel was a pure disaster. The room itself was okay and also clean (not clean, but ok). But everything else around it did not go at all!!! Starting with the breakfast, which was cold every day (although it should be warm) and of poor quality. In addition, you had to wait forever to get something, because not only hotel guests used the breakfast. Unfortunately, there was neither the space nor the staff for that. As other reviews show: everything very noisy and hectic. But the worst was the pool area, which was not only for hotel guests, but in which every day felt half Malta has booked. Accordingly, it was noisy and there were never enough sun loungers! Relaxing and wellness were not possible! Instead, chairs were placed on which you were allowed to sit. In addition, there was very loud music at the pool, so that you could not understand your own word. Even when asked, the music was not turned down. In the evening, the hotel was used by non-overnight guests for celebrations such as birthdays, the volume level can be imagined. If you want a relaxing vacation where you can relax, you may be right on Malta, but definitely not in this hotel!!!! And when I read here that many others before us have had exactly this experience, I can confirm: nothing has changed! Date of stay: June 2021Type of travel: as a couple This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor reviews. Response from Sarah Marie Grech , Marketing at Urban Valley Resort & Spa Answered: July 4, 2021 Dear ce304, Thank you for taking the time to review our resort. We are very disappointed to read of your experience during your stay with us which we would like to extend our apologies for. We have noted your feedback and looked into this with the respective departments to identify ways of improvement. The resort is indeed open for non-residents for dining, pool facilities and events, however measures have been put in place to create the right balance. I trust that we will be given another opportunity to welcome you back in the near future. Yours Hospitably, Sarah Marie Grech Sales & Events Manager This response represents the subjective opinion of the management representative, but not that of Tripadvisor LLC. maikebeling86 wrote a review in June 2021. Oldenburg, Germany2 reviews1 “Helpful” rating. The rooms are spacious and the reception was also quite nice. However, those were already the positive points. This hotel is not at all suitable for a relaxing vacation. It is more of a restaurant and swimming pool for locals than a hotel for vacationers. We stood in line outside the restaurant because it was crowded with non-overnight guests. We queued at the buffet, we queued at the sanitary facilities, we queued at the reception. We didn’t get any loungers at the pool and had to sit on chairs because everything was occupied with non-overnight guests. Breakfast was very poor and the “hot” components were only cold ones. Furthermore, we had to be careful when settling drink orders, here the wrong prices were regularly calculated. In the restaurant, the prices were not as previously posted. Last but not least, the electricity was constantly out. We are quite happy to be back home tomorrow. P.S. I couldn’t wait until we got home to rate it because it’s really very disappointing! Date of stay: June 2021Type of travel: as a couple This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor reviews. 1 “Helpful” rating Helpful Answered by Sarah Marie Grech , Marketing at Urban Valley Resort & Spa Answered: July 4, 2021 Dear maikebeling86 Thank you for taking the time to review our resort. We are very disappointed to read that you have experienced these issues during your stay with us, which we would like to extend our apologies for. We have taken note of your comments to identify ways of improvement, and have put in place measures to rectify the situation. Should you wish to provide us with further information about your views, it will be a pleasure for us. I trust that we will be given another opportunity to welcome you back in the near future. Yours Hospitably, Sarah Marie Grech Sales & Events Manager Yours Hospitably, Sarah Marie Grech Sales & Events Manager This response represents the subjective opinion of the management representative and not that of Tripadvisor LLC. All Valley Pool And Spa.




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